Frequently Asked Questions

We recommend booking as early as possible to secure your preferred date, especially during peak seasons — spring (September–November) and autumn (March–May) — plus the Christmas party period. Popular dates can book out 6–12 months in advance.

We service the entire ACT, Queanbeyan, Jerrabomberra, Googong, Bungendore, Braidwood, Sutton, Captain's Flat, Lake George, Murrumbateman, Goulburn, and all regions in between. Contact us if you're unsure about your location.

Our minimum booking is 2 hours. This gives your guests plenty of time to enjoy the photo booth experience and ensures everyone gets a chance to participate.

We require a $200 deposit to secure your booking. The remaining balance is due 21 days before your event. If you book less than 21 days before your event, full payment is required at booking.

For custom frames, attract screens, or AI prompts, please provide your requirements at least 30 days before your event. This gives us time to design and test everything to perfection. For bookings made less than 30 days out, provide details at time of booking.

The Snap Booth requires approximately 3m × 3m of flat floor space with a ceiling height of at least 2.4m. You'll also need a standard power outlet within 5 metres of the setup location.

The booth must be sheltered and protected from rain and wind. Outdoor setups may be possible at our discretion if there's no forecast of rain, but we require adequate shelter to protect the equipment.

Our Snap Booth is designed to be self-serve and easy for guests of all ages to use. We handle all setup and pack-down, and are available by phone during your event if any issues arise. The booth can only be left unattended if it's appropriately secured—see our Terms & Conditions for details.

We arrive 60–90 minutes before your booking time to set up and test everything. Pack-down takes approximately 1 hour after your session ends. Our setup/pack-down hours are weekday evenings (6 PM – 11:30 PM) and weekends (9 AM – 11:30 PM). Please ensure we have venue access during these times.

Yes! A props pack is available free on request with every Snap Booth booking. We expect props to be returned at the end of the event. We won't charge for accidental damage, but please help keep them safe and hygienic.

Our booths have cellular internet, but if your venue has poor 4G coverage, please provide WiFi details or a wired ethernet connection. Without internet, the booth will still work but AI features, Glam Filters and instant sharing won't be available—we'll provide photos via gallery after the event instead.

Guests under 18 must have parental consent and supervision. Children under 12 may not operate the booth controls. For safety, guests must stand on the ground only—no standing on objects or piggy-backs!

If your event runs late and extended booth access is needed, overtime is charged at $150 per hour. This also applies if we can't access the venue for pack-down at the scheduled time.

The Snap Booth can capture photos, GIFs, boomerangs, slow-motion video, and video guest messages. Perfect for creating shareable content your guests will love!

Guests can instantly receive their creations via QR code scan, Apple AirDrop, SMS, or email—whatever works best for them. Share straight to social media or save to your phone. No app required!

All photos are uploaded to a private online gallery after your event. You'll receive a link to view, download, and share all the images with your guests. The gallery is available for 3 months—make sure you download your photos!

Basic digital frames matching your event type (wedding, birthday, corporate, etc.) are included with every booking. For fully custom frames with your names, logos, colours, and branding, add our Custom Frames add-on.

We may use photos for promotion on our website and social media, but only appropriate images. Guests can opt-out individually when using the booth. We'll never use photos we consider unsuitable or potentially damaging to anyone.

We use a professional Canon DSLR camera paired with a studio flash and modelling light for perfectly exposed photos every time. The booth also features customisable RGB ambient lighting that can be adjusted to match your event theme or colours.

More than 21 days before: full refund including deposit. Between 7–21 days: deposit retained, balance refunded. Less than 7 days: no refund. Please see our Terms & Conditions for full details.

Postponements are possible at our discretion depending on availability. Contact us as soon as you know you need to change dates. If we can't accommodate a postponement, the standard cancellation policy applies.

In the rare event of equipment failure, contact us immediately so we can try to resolve the issue. Our liability is limited to a partial or full refund depending on circumstances. We can't be held liable for failures caused by venue issues, guest behaviour, or events beyond our control.

Please ensure we can access your venue at the agreed time. If we cannot gain access and contacting you doesn't resolve it, setup won't occur and you'll still be liable for the hire cost. Double-check your booking details are accurate!