Introduction

Shutter Share ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about a booking, hire our photo booth services, or otherwise interact with us.

Scope and Australian privacy law

We are an Australian business and primarily provide services to Australian customers. This policy is intended to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Information you provide to us

We may collect personal information that you voluntarily provide, including:

Name and contact information (email, phone number)
Event details (date, location, type)
Communications with us (enquiries and messages)
Photos, videos and other content captured through our photo booth at events
Payment and booking information (payments are processed by third-party payment providers; we do not store full card numbers)
Guest contact details provided during an event (e.g. if a guest chooses to send themselves photos via SMS or email)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
Pages visited and time spent
Referring website

Spam protection (reCAPTCHA)

Our contact form uses Netlify Forms and may use Google reCAPTCHA to help prevent spam. When enabled, reCAPTCHA may collect information about your device and browsing behaviour to determine whether you are a human.

How We Use Your Information

We use collected information to:

Provide and improve our services
Respond to inquiries and booking requests
Process payments and manage bookings
Send relevant updates about your event
Deliver photos and digital content from your event
Improve our website and services

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties where needed to provide our services, including:

Netlify (website hosting and Netlify Forms contact submissions)
Google (reCAPTCHA spam protection on our forms)
Booth.Events (online gallery hosting and delivery of event photos/videos — hosted in Canada)
Stripe (payment processing)
EventRental.app (booking and rental management — under development; if we use it for your booking, it may receive your booking details)
Professional advisers (e.g. accountants or legal advisers) as reasonably necessary
Legal authorities when required by law

Overseas disclosure

Some of our service providers may store or process information outside Australia (for example, Booth.Events hosts galleries in Canada, and other providers may operate globally). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with this policy and Australian privacy expectations.

Analytics and email marketing (not yet selected)

We may in future use an analytics provider to understand how our website is used, and/or an email marketing provider to send marketing communications. If we do, we will update this Privacy Policy to describe those providers and how to opt out.

Photo and Video Usage

Photos and videos taken at events may be used for:

Delivery to event hosts and guests
Our portfolio and marketing (where consent has been obtained)
Social media promotion (where consent has been obtained)

If you do not wish your event photos to be used for marketing purposes, please inform us at the time of booking.

Where consent is managed at the booth (for example, where guests can choose whether their content may be used for promotion), we will respect those choices. We may also request consent from you (as the event organiser) for showcasing content from your event.

Guest sharing via SMS/email

Guests may choose to enter an email address or phone number to send themselves content from the booth (e.g. photos, GIFs or videos). Where guest contact details are collected, they are used for delivery of that content and for operating the booth service.

Marketing communications

We may send marketing communications about our services (for example, updates or offers) where you have requested them or where permitted by law. You can opt out at any time by using the unsubscribe link (where provided) or by contacting us.

In some cases, guests may provide contact details during an event (such as for delivery of their content). We may keep the option open to use those details for marketing in future, but if we do, we will only do so where we have appropriate consent and an easy opt-out mechanism.

Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy, unless we are required or authorised by law to retain it longer. For example, our online galleries are generally available for around 3 months after an event. You are responsible for downloading and saving your copies.

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Australian privacy law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal and operational limits)
Opt out of marketing communications

Complaints

If you have a privacy complaint, please contact us and we will respond within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us via our contact form.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.