Failure to follow these terms of service

Your failure to abide by these Terms and Conditions may result in services or products not being delivered or not being delivered to a high standard. Failure to follow these Terms and Conditions may make the customer ineligible for any monetary refunds.

Hire setup

To facilitate photo booth setup, you are required to provide a clear area of flat floor space, of approximately 3 meters by 3 meters, and a room height of at least 2.4 meters. It is also recommended that you pick somewhere guests will naturally visit, but where the bright flash won't disturb your main event. Shutter Share will not be held liable for any event disturbances (e.g. flashing lights) during the normal operation of the photo booth. If you do not indicate an area for the photo booth or hire equipment, Shutter Share staff will find an area we deem appropriate for setup. We do not accept responsibility if an undesirable location for equipment set-up is selected. The customer must not move hired equipment once Shutter Share staff have set this up, as this puts the equipment and others at risk.

You are required to provide Shutter Share with access to an uninterrupted standard Australian 240V power outlet within 5 meters of the photo booth.

You must provide shelter and protection for the photo booth and hire equipment, such as rain and wind protection. Shutter Share does not permit the photo booth to be located outside, unless the weather conditions are deemed low risk on the day by Shutter Share.

You must provide Shutter Share staff with access to the venue for 1 hour before and 1 hour after the event, for setup and teardown.

Nearby parking for 1 vehicle must be provided to facilitate setup, teardown and any other equipment servicing to deliver equipment hire. Shutter Share will pay any relevant parking fees involved in providing hire equipment up to $30 for the whole event. If parking costs more than $30 for the provision of services for the whole event, the customer will be sent a receipt and must reimburse Shutter Share for the parking price difference.

Our photo booths have a cellular internet connection. However, if the venue does not have an acceptable 4G signal (see https://felixmobile.com.au/network for guidance - not a guarantee of coverage), and if you would like photos at the event, your options are:

The venue provides a WiFi internet SSID and password to Shutter Share for free.
The venue provides a wired Ethernet internet connection for free.

To ensure a stable internet connection, we recommend that you obtain any relevant internet connection options the venue provides ahead of time and provide them to us as soon as you can.

Shutter Share does not claim any responsibility and will not be held liable if an internet connection can't be established. If an internet connection cannot be established, the photo booth will still function, but AI features, Glam Filters and photo sharing will not be available. In the event of no internet connection, the photos and videos will be provided to the client in a digital gallery following the event within one week.

If there are difficult or specific access requirements at the event, you must inform us ahead of time to allow us to accommodate them.

If you hire a printer, Shutter Share staff will require periodic access to the event and venue to restock paper and ink. The frequency of this access will be determined by Shutter Share and depends on the number of guests at the event.

Guest behaviour

It is your responsibility to promote the hired equipment, accessories, and any add-ons to guests at your event. We are not liable for underutilised addons (such as a guestbook) and similar, and will not be required to provide you with a refund.

Guests may not stand on any objects while using the photo booth. They may only stand on the ground. No piggy-backs allowed.

Guests under the age of 18 must have consent from and be supervised by a parent or guardian. Children under the age of 12 may not operate the photo booth controls.

In the event of a wilful damage/vandalism event, we require your and your guests' assistance in identifying relevant persons and may require you or your guests to assist with police or insurance inquiries.

Only Shutter Share authorised staff may adjust photo booth setup and set down, technology settings and adjust any associated hardware (e.g. printers, photo booth, camera, flash, power supply, antennas). If you require technical assistance at the event, please contact Shutter Share promptly.

Marketing and personal information

By contacting Shutter Share, such as via our enquiry form, you consent to be subscribed to Shutter Share marketing communications, including but not limited to service announcements or newsletters. If you no longer wish to receive marketing communications, you can unsubscribe by contacting Shutter Share at any time.

Email addresses and phone numbers are also collected when guests send emails and SMS to themselves from the photo booth. If requested, the photo booth can be configured to collect further information from guests. Once you receive this information, you must treat it responsibly and lawfully.

You and your guests accept that photos, videos and similar outputs produced through the use of Shuter Share services (e.g. photo booth) may be used for promotion and marketing purposes by Shutter Share, including but not limited to the website and Instagram. The photo booth software will provide guests the opportunity to opt-out individually of marketing use at the time of usage. Shutter Share will not use images that are deemed unsuitable or inappropriate for promotion and marketing purposes and will endeavour not to use any content that we consider may be personally damaging to any person(s).

We treat your personal details as private information, and we do not sell or share your personal data with third parties, except when required by law. First names/ organisation names and event dates may be used to publicly identify events on our website for the purposes of accessing your password-protected images. For any concerns, questions, or to delete your information, you may contact Shutter Share at any time.

Following the event, the customer will be provided with access to the photos and videos from the event in a digital gallery. This is hosted on Booth Events, which is subject to their privacy policy. Access to the customer’s photos will be available from Shutter Share for 3 months. It is your responsibility to ensure you make a copy before the gallery is removed from Shutter Share’s services after this period. Photos and videos will also be stored on the photo booth itself during your event. In the unlikely occurrence of theft, damage or catastrophic failure of the photo booth equipment that stores images and videos, Shutter Share will not be held liable for loss or damage in relation to the lost images and videos.

If it doesn't work out

Failure to Deliver Services

In the unlikely occurrence where Shutter Share cannot provide full services, liability will be limited to a total or partial refund of monies paid, dependent on our deliberation of the unique circumstances and/or the amount of the booking that was fulfilled successfully. Shutter Share will not be liable for failing to provide the agreed-upon services due to any event beyond our reasonable control.

If equipment failure occurs during the event, it is your responsibility to contact Shutter Share about the issue immediately so we can try to rectify the issue promptly.

Shutter Share cannot be held in any way liable if equipment or accessories failure or damage (including electrical, water or other liquid damage) is due to any negligence, act or fault on the part of any venue or venue staff, or is due to any negligence, act or fault on the part of you, your guests or any other person using a Shutter Share booth at your event.

Shutter Share reserves the right to pause or terminate the use of the photo booth at any time during the event if we consider that guests are behaving in a way that our staff believe to be dangerous to themselves or any persons, or potentially damaging to equipment. Shutter Share staff reserve the right to exclude a person or persons from the photo booth if they believe the person to be grossly intoxicated or behaving in an aggressive or abusive manner.

Force Majeure

Shutter Share is not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather events, fire, flood, pandemic, government actions or restrictions, civil unrest, power outages, telecommunications failures, traffic incidents, road closures, vehicle breakdown, or any other force majeure event. In such circumstances, we will work with you to reschedule or provide a refund where appropriate.

Venue access and event date

Shutter Share will make reasonable efforts to access the requested venue at the requested time, according to your instructions. If, for any reason Shutter Share cannot gain access to the venue, and contacting you does not provide a resolution, setup will not occur, and you will still be liable for the cost of the hire.

Shutter Share does not take responsibility in the event that the customer does not fill out the booking form accurately (e.g. filling in the wrong date, time or event location). The customer will not be eligible for any monetary refunds.

Cancellation Policy

More than 21 days before the event

You may cancel the event more than 21 days before the event and we will refund any amount paid, including your deposit.

21 days to 7 days before the event

You must pay your full remaining balance in full 21 days or more before the event. If you fail to pay your full remaining balance 21 days or more before the event, we will cancel your booking and retain your deposit.

If you cancel the hire booking between 7 and 21 days before the event date, we will not refund your security deposit, but we will refund the remaining balance you paid.

7 days or less before the event

If you cancel your event within 7 days of the event, we will not refund any portion of the fees paid, including the security deposit.

Overtime

If your event runs late and requires extended access to the photo booth or other hire equipment, a $150 per hour overtime fee will be charged. It is at the discretion of Shutter Share if we provide overtime services. Keep in mind that your late-running event might ruin someone else's event.

If access is not granted to Shutter Share staff to the venue for conducting teardown at the scheduled time, hourly fees at a rate of $150 per hour will be charged until the time that access is granted.

Postponement

If a client wishes to move a booking to another date, it is at Shutter Share's discretion whether this is a viable option. In most cases, a postponement can be arranged; however, if the postponement is deemed unviable, the booking will be subject to the Cancellation Policy.

Equipment hire

All hired equipment will be removed by Shutter Share staff at the end of your hire period. However, you may keep any purchased keepsake addons, such as guestbooks and grid frames for pictures. Photo printouts from the event are also for your and your guests' keeping. Unused equipment, such as pens and unused pegs and stickers, must be returned to Shutter Share at the end of the event. For any items purchased as a keepsake (e.g. photo grid stand) that include powered components (e.g. batteries), there is no guarantee for the functioning of the powered component beyond the event. Certain add-ons, such as bollards and red carpet, are rented out and must be returned to Shutter Share at the end of the event.

Photo booth customisation

For customers requiring customisation of photo booth services (e.g. custom photo frames, backgrounds, photo booth homescreen), you agree to provide customisation details at least 21 days in advance of the event.

For hires booked less than 21 days in advance, you will provide customisation details in the booking; Shutter Share will endeavour to fulfil these customisation requests, but reserves the right not to fulfil customisation requests at short notice.

Tangible props

Shutter Share provides customers the opportunity to opt-in to hiring tangible props for free. Where props are provided, we expect them to be returned at the end of the event. We understand accidents happen (and will not charge for accidental damage of props); however, we ask that you endeavour to keep our props safe, undamaged and hygienic, and return them at the end of your hire. We provide examples of props in marketing images, but may change the props for hire from time to time depending on suppliers; you agree that you may not receive hire of the exact props displayed in marketing.

Use of artificial intelligence (AI)

Some services we provide (such as the AI glam filter and AI generated backgrounds) may not always satisfy everyone’s expectations; you agree to this risk and will not hold Shutter Share responsible for undesired outputs from AI-related services. Refunds will not be provided for AI-generated outputs that you are dissatisfied with.

Service Area

Our primary service area is the ACT and surrounding NSW regions. Travel fees may apply for events outside our standard service area. Any applicable travel fees will be included in your quote.

Shutter Share reserves the right to determine whether an event location is serviceable at our discretion. Event venues must be accessible via sealed roads or well-maintained gravel roads. We do not provide services to locations requiring 4WD access.

Indemnity

You agree to take responsibility for any reasonable claims, losses, damages, costs, or injuries that arise from your and your guest’s use of our services, including where they result from misuse of the services, a breach of these terms, or a breach of the law or another person’s rights. You agree to indemnify Shutter Share in relation to such claims worldwide. This clause is governed by the laws of Australia.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the modified terms.

Contact

For questions about these Terms and Conditions, please contact us.